The user is unable to reset the VPN Tunnel using ASDM. Problem: Unable to Reset the VPN Tunnel using ASDM This problem is caused by Cisco bug ID CSCsx39786 ( registered customers only) in ASA running with ASA 7.2.4 and ASDM 5.2.4. Problem: Error - ASDM is unable to read the configuration file This problem occurs when a user tries to connect to the ASA using ASDM. This error can be resolved by reloading the ASA. This problem is caused by Cisco bug ID CSCsr89144 ( registered customers only) in ASA running for more than one year with ASDM 6.0.3 or 6.1. In order to resolve this issue, access the ASA through the CLI, and assign the http server to listen on a different port.Įxample 1: ASA(config)# no http server enableĮxample 2: ASA(config)# no http server enable 8923ĪSA(config)# http server enable 8924 Problem: Exception in thread "SGZ Loader: launchSgzApplet" : For input string: "1 year 0" This problem is caused by Cisco bug ID CSCsm39805 ( registered customers only). In order to resolve this issue, check if a compatible ASDM image is on the flash or not: ASA# show asdm image Problem: When 'http 0 0 outside' is configured, the 'Could not start admin' Error Message is Displayed This error message displays when you access the ASDM: In order to resolve this issue, use an alternate or additional encryption alogorithm and use the ssl encryption command: ASA(config)# ssl encryption rc4-sha1ĪSA(config)# ssl encryption rc4-md5 Problem: Unable to Launch Device Manager from ip-address/hostname Function: SS元_GET_CLIENT_HELLO Reason: no
This log displays when you try to load ASDM (which fails to load): %ASA-7-725014: SSL lib error. Function: SS元_GET_CLIENT_HELLO Reason: no shared cipher
The workaround is to run the ASDM using the web browser. This issue is documented in Cisco bug ID CSCtb86774 ( registered customers only). When you use a 64-bit Java version on Windows, it causes the ASDM Launcher to fail and the launcher does not run.
Problem: Using a 64-bit Java Version on Windows causes ASDM Launcher to Fail and the Launcher does not Run For example, if the ASDM is accessed using the inside interface, then use the management-access Inside command. If you attempt to access the ASDM over a VPN connection, make sure the management-access command is configured on the ASA.
Then upgrade/downgrade the Java version accordingly and install the JRE. Verify whether or not the Java version is compatible. Verify whether or not the compatible ASDM image exists in the flash, and then specify the location of the image: ASA(config)# show asdm image ASA(config)# asdm image flash:asdm-XXX.bin Solution 2Įnter the aaa command for ASDM access through http: ASA(config)# aaa authentication http console LOCAL Solution 3 No aaa related configuration for ASDM access through http This error is caused by one of these reasons: The same error on the FWSM appears as: Your FWSM image has a version number unknown which is not supported by ASDM When you try to run the ASDM interface, the Your Firewall image has a version number null which is not support by ASDM error may be received.
Problem: Your Firewall Image has a Version Number Null which is not Supported by ASDM
The full privilege level allows you to log into the ASDM.
Go to the PIX/ASA CLI prompt, and create the new user and password with full privilege 15 as shown here: ASA(config)# username cisco password cisco123 priv 15 The error occurs due to the user privilege. If you click the Configuration tab in the ASDM, you might recieve this error message: " you are authorized to access only Home and Monitoring Views". Problem: You are Authorized to Access Only Home and Monitoring Views Refer to Cisco Technical Tips Conventions for more information on document conventions. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on Cisco ASDM 5.0 and later. There are no specific requirements for this document.
This video posted to the Cisco Support Community demonstrates how to troubleshoot a few of the common ASDM access issues: This document provides information about an error message in the Cisco Adaptive Security Device Manager (ASDM).